Store Policy & Terms of Service
Store Policy & Terms of Service
Product Description & Disclaimer
Important Notice: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Our digestive support supplements is formulated with traditional herbs and natural ingredients designed to support a healthy gut environment. We do not claim to treat, cure, or prevent any medical conditions.
Our Approach
We believe in supporting the body's natural digestive processes by creating an environment where beneficial bacteria can thrive. Our product contains traditional ingredients that have been used for digestive comfort, including:
- Psyllium Husk - for gentle fiber support
- Slippery Elm Bark - traditionally used for digestive comfort
- Black Walnut Hull - for traditional digestive support
- Inulin - a prebiotic fiber
- Other supportive herbs and nutrients
Health Claims Policy
We make NO claims that our product will:
- Cure, treat, or prevent any disease or medical condition
- Remove biofilm in any specific timeframe
- Guarantee specific results or percentages of improvement
- Replace medical treatment or prescription medications
Permitted Claims
Our product is designed to:
- Support digestive comfort*
- Promote a balanced gut environment*
- Provide gentle, natural digestive support*
- Support regularity with natural fiber*
*Individual results may vary
Marketing Compliance
All marketing materials, including but not limited to:
- Website content
- Email campaigns
- Social media posts
- Video sales letters
- Customer testimonials
Must comply with the following standards:
- No Disease Claims: Never state or imply the product treats, cures, or prevents any disease
- No Specific Timeframes: Avoid promises of results within specific time periods (e.g., "72 hours," "3 days")
- No Fabricated Research: Only reference legitimate, verifiable scientific studies
- Structure/Function Claims Only: Focus on how ingredients support normal body structure or function
- Testimonial Disclaimers: All customer stories must include "Individual results may vary"
Customer Testimonials & Reviews
When sharing customer experiences:
- Include disclaimer: "Individual results may vary. This is a personal experience."
- Cannot claim medical diagnoses were cured
- Cannot include specific medical test results
- Must represent typical results, not exceptional cases
- Cannot make comparative claims about prescription medications
Refund & Return Policy
We offer a [30/60/90]-day money-back guarantee because we understand that individual results may vary. This guarantee is NOT a promise of specific results but rather our commitment to customer satisfaction.
To request a refund:
- Contact customer service within the guarantee period
- Return any unused portion (shipping costs not refunded)
- Refunds processed within 7-10 business days
Medical Disclaimer
Consult Your Healthcare Provider:
- Before starting any new dietary supplement
- If you have any medical conditions
- If you take prescription medications
- If you are pregnant or nursing
- If you experience any adverse reactions
This product is NOT a substitute for medical care. Never discontinue prescribed medications without consulting your healthcare provider.
Prohibited Marketing Language
Staff and affiliates must NEVER use the following terms or phrases:
- "Biofilm removal" or "dissolves biofilm"
- Specific percentages of improvement
- Guaranteed results or timeframes
- "Clinical proof" (unless from actual clinical trials on our specific product)
- "Doctor recommended" (unless specifically true and documented)
- Cure, treat, heal, or prevent
- Medical or disease terminology
Approved Marketing Language
Staff and affiliates SHOULD use:
- "Supports digestive comfort"
- "Promotes a balanced gut environment"
- "Traditional herbal support"
- "May help with occasional digestive discomfort"
- "Gentle, natural ingredients"
- "Dietary supplement"
FTC Compliance
All marketing must comply with FTC truth-in-advertising standards:
- Claims must be truthful and not misleading
- Claims must be substantiated
- Claims cannot be unfair
- Endorsements must reflect honest opinions
- Material connections must be disclosed
FDA Compliance
This establishment complies with current Good Manufacturing Practices (cGMPs) and FDA regulations for dietary supplements under DSHEA (Dietary Supplement Health and Education Act).
Privacy & Data Protection
We protect customer information in accordance with applicable privacy laws. Customer health information shared with us is confidential and will not be used in marketing without explicit written consent and appropriate disclaimers.
Shipping & Handling
- Orders processed within 1-2 business days
- Standard shipping: 5-7 business days
- Express shipping available
- International shipping subject to customs regulations
Contact Information
Customer Service: hello@symbiosfy.com Hours: Monday - Friday 9-5pm AEST Address: Sydney
Legal Jurisdiction
This policy is governed by the laws of NSW SYDNEY AUSTRALIA. Any disputes will be resolved in the courts of Sydney.
Policy Updates
This policy may be updated periodically. Customers will be notified of material changes via email. Continued use of our products constitutes acceptance of updated policies.
Affiliate & Reseller Compliance
All affiliates, resellers, and third-party marketers MUST:
- Adhere to this policy completely
- Submit marketing materials for approval before use
- Use only approved product descriptions and claims
- Include all required disclaimers
- Immediately cease any non-compliant marketing upon notice
Violation may result in immediate termination of affiliate/reseller relationship and potential legal action.
Final Notice: This product is a dietary supplement, not a drug. It is not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. Always consult with a healthcare professional before starting any new supplement regimen.
Last Updated: 01/05/2025